Questions & Answers

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Below are some of the frequently asked questions by new and existing residents. Please contact us for more information, to schedule a showing, or if you have other questions about life at the Reserve at Autumn Creek Apartments.

  • 1. What are the lease terms?

    We offer both 6, 9 and 12-month leases.

  • 2. What is the pet policy?

    Dogs and cats are permitted, breed restrictions apply. with a deposit and pet fee.

  • 3. How do I apply?

    You will need to complete an application and sign the Rental criteria form. A $40.00 processing fee will be required to begin processing the application. Your application will be processed in 24 to 72 hours.

  • 4. How long will it take to process?

    Once you have paid your application fee and completed the application we can generally complete the process within 48 to 72 hours.

  • 5. What are the office hours?

    M-F: 8:30 AM - 5:30 PM
    Sat: 10:00 AM - 5:30 PM

  • 6. When is rent due/late?

    Rent is due on the 1st of every month, but not considered late until the 4th.

  • 7. What are important local numbers?

    Reliant Energy: 713-207-7777 or visit powertochoose.org
    Time Warner: 1-888-750-7890
    Verizon Phone: Sign up in office to waive installation fee or call 1-866-892-8368
    National Water and Power: Office will have connected for your move in
    Friendswood Post Office: 1-800-275-8777
    Friendswood Police Department: 281-996-3300
    Clear Brook High School: 281-996-5446
    Brookside Intermediate: 281-482-9710
    Landolt Elementary: 281-482-4420

  • 8. Do we have a resident referral program?

    Yes! We greatly appreciate your telling friends, family and co-workers about the Reserve at Autumn Creek lifestyle. Please contact us here to inquire about the current resident referral program benefits.

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